Frequently Asked Questions

Devices & Technology

Which devices can I use to watch pre-recorded videos? What about for the live Zoom classes?

Currently, the website can be viewed on the list of devices below.

  • Windows Desktop PC
  • Mac
  • iPhone
  • Android

We have had some users experience problems with IPads and others are able to use it depending on their setups. 

Which devices can I use to watch live Zoom classes?

As a Member, you'll use a software called Zoom to participate in live classes remotely.  You can see the list of devices Zoom supports here and Zoom's setup instructions here

Zoom still isn't working!

You can look at Zoom's troubleshooting pages by clicking on the links below.

  • My video/camera isn't working (click here)
  • My sound is echoing (click here)
  • I'm using a phone or tablet and the sound isn't working (click here)
How fast does my internet connection need to be?

Our pre-recorded and live classes are streaming videos, which means you'll need a fast enough internet connection to watch them.  If you can watch videos on services like Netflix and Hulu without trouble, your internet should be fast enough to watch our videos too.

Can I see the Zoom Classes or Pre-Recorded on my TV?

We are unable to tech support and troubleshoot the many options for "casting" to a TV for your personal use. However, here are a few items that may help you to achieve seeing your classes on a larger screen.

Using a Chromecast Device with your TV. 

  • Chromecast by Google allows you to cast from Apple Devices, Android Devices or a Desktop using the Chrome web browser to a TV that has Chromecast Device. 
  • Here is a Tutorial on how to cast from different devices. 


How do I log into my account?

At the top of every page, you'll be able to click on the "Member Area Login" link that's on the right side of the blue bar.

From there, enter your credentials and click the blue Login button.


For a PDF of instructions that includes screenshots, click here.

How do I change my password?

Click here to download step by step instructions on how to change your password.

I forgot my password! How can I reset it?
I'm a Member now--what can I do with the videos?

As a Member, you have the right to view the videos for your own personal, non-commercial purposes on any device that will allow you to do so. 

You do not have the right to: 

  • Download any videos
  • Capture them in any other way
  • Broadcast, stream, share, or reproduce them in any way 

You can find the full Terms of Use on our Terms and Policies page.

How can I use other content like pictures and handouts?

Like with the videos, Members have the right to use pictures, handouts, and other content for your own personal, non-commercial purposes.

You may download certain images, handouts, and other content (and we want you to!).  However, website content may not be copied, shared, sold, or otherwise used this outside of your own personal, non-commercial use.

You can find the full Terms of Use on our Terms and Policies page.

Membership Payment and Refund Questions and Coupons

Membership payment is automatically billed to your credit card for the term of membership you signed up for Monthly, Quarterly, Yearly. You, as the user, are responsible for cancel the subscription to stop the payment. 

Due to the number of members we manage and the type of service being offered, we do not offer a refund to auto billed payments that were not turned off before auto-renewal. 

Coupons may not be applied after your payment processes. Please make sure to enter them on the cart page at the top at checkout before processing your order. 

Thank you for your understanding.


How do I cancel my membership?

You may cancel your PWR! Virtual Experience subscription at any time using your My Account page. Once your cancellation request is submitted, it may take up to 10 business days to take effect.

To cancel your membership:

  1. Go to 🡪 My Account page
  2. Click the My Subscription tab
  3. From the Actions menu, click Cancel.