Q: Can I see the Zoom Classes or Pre-Recorded on my TV?

We are unable to tech support and troubleshoot the many options for "casting" to a TV for your personal use. However, here are a few items that may help you to achieve seeing your classes on a larger screen. Using a Chromecast Device with your TV. Chromecast by Google allows you to cast from Apple Devices, Android Devices or a Desktop using the Chrome web browser to a TV that has Chromecast Device. Here is a Tutorial on how to cast from different devices.

Question 1

Which devices can I use to watch pre-recorded videos? What about for the live Zoom classes?

Accepted Answer

Currently, the www.exerciseforbrainchange.org website can be viewed on the list of devices below.

Windows Desktop PC
Mac
iPhone
Android

We have had some users experience problems with IPads and others are able to use it depending on their setups.

Question 2

Which devices can I use to watch live Zoom classes?

Accepted Answer

As a Member, you'll use a software called Zoom to participate in live classes remotely. You can see the list of devices Zoom supports here and Zoom's setup instructions here.

Question 3

Zoom still isn't working!

Accepted Answer

You can look at Zoom's troubleshooting pages by clicking on the links below.

My video/camera isn't working (click here)
My sound is echoing (click here)
I'm using a phone or tablet and the sound isn't working (click here)

Question 4

How fast does my internet connection need to be?

Accepted Answer

Our pre-recorded and live classes are streaming videos, which means you'll need a fast enough internet connection to watch them. If you can watch videos on services like Netflix and Hulu without trouble, your internet should be fast enough to watch our videos too.

Question 5

Can I see the Zoom Classes or Pre-Recorded on my TV?

Accepted Answer

We are unable to tech support and troubleshoot the many options for "casting" to a TV for your personal use. However, here are a few items that may help you to achieve seeing your classes on a larger screen.

Using a Chromecast Device with your TV.

Chromecast by Google allows you to cast from Apple Devices, Android Devices or a Desktop using the Chrome web browser to a TV that has Chromecast Device.
Here is a Tutorial on how to cast from different devices.

Question 6

How do I log into my account?

Accepted Answer

At the top of every page, you'll be able to click on the "Member Area Login" link that's on the right side of the blue bar.

From there, enter your credentials and click the blue Login button.

For a PDF of instructions that includes screenshots, click here.

Question 7

How do I change my password?

Accepted Answer

Click here to download step by step instructions on how to change your password.

Question 8

I'm a Member now--what can I do with the videos?

Accepted Answer

As a Member, you have the right to view the videos for your own personal, non-commercial purposes on any device that will allow you to do so.

You do not have the right to:

Download any videos
Capture them in any other way
Broadcast, stream, share, or reproduce them in any way

You can find the full Terms of Use on our Terms of Use page..

Question 9

How can I use other content like pictures and handouts?

Accepted Answer

Like with the videos, Members have the right to use pictures, handouts, and other content for your own personal, non-commercial purposes.

You may download certain images, handouts, and other content (and we want you to!). However, website content may not be copied, shared, sold, or otherwise used this outside of your own personal, non-commercial use.

You can find the full Terms of Use on our Terms of Use page..

Question 10

Membership Payment and Refund Questions and Coupons

Accepted Answer

Membership payment is automatically billed to your credit card for the term of membership you signed up for Monthly, Quarterly, Yearly. You, as the user, are responsible for cancel the subscription to stop the payment.

Due to the number of members we manage and the type of service being offered, we do not offer a refund to auto billed payments that were not turned off before auto-renewal.

Coupons may not be applied after your payment processes. Please make sure to enter them on the cart page at the top at checkout before processing your order.

Thank you for your understanding.

Question 11

How do I cancel my membership?

Accepted Answer

You may cancel your PWR! Virtual Experience subscription at any time using your My Account page. Once your cancellation request is submitted, it may take up to 10 business days to take effect.

To cancel your membership:

Go to 🡪 My Account page
Click the My Subscription tab
From the Actions menu, click Cancel.

Question 12

Can we buy both?

Accepted Answer

Yes! You can buy both products: Subscriptions and Packages. They are meant to be complimentary. Our Subscriptions give you the opportunity to pick and choose your favorite videos, attend live classes via zoom, and explore tons of information about how to live with Parkinson disease. The Packages give you an abbreviated version to improve one specific symptom of Parkinson disease. We recommend you use both!

Question 13

Can we buy more than 1 Package?

Accepted Answer

Yes, you can buy more than one Package. Your Package will expire 3 months from the date of purchase. So, if you do order more than one Package, be aware that they may expire at different times.

Question 14

What is the difference between a Package vs Guided Plan?

Accepted Answer

-The Packages are a 4-week exercise program which helps you to improve one specific symptom of Parkinson disease. Each Package will come with between 10-12 videos, and a calendar for use.

-The Guided Plans are more in-depth. This is an 8-week exercise program that explores multiple symptoms, with a goal to improve major problems people with Parkinson disease experience (i.e. freezing of gait, imbalance, tremor, etc.). Guided Plans come with 15-25 videos per plan, a calendar for use, extra tips and tricks, measurement goals, and research behind those symptoms.

-The Guided Plans are only accessible for people who have purchased a Subscription.

Question 15

Are wellness consults included in the cost of a Subscription?

Accepted Answer

No, wellness consultations are not included in the cost of Subscriptions or Packages. You can find out more by visiting https://www.exerciseforbrainchange.org/what-to-expect-at-your-evaluation/

Question 16

I have a local membership; do I have access to the PWR! Virtual Experience?

Accepted Answer

Our local members of the PWR!Gym do receive a Subscription to the PWR! Virtual Experience. However, Packages must be purchased separately. To get it set up, contact the front desk staff to assist.

Question 17

Subscription/Package payment, Coupon, and Refund Questions

Accepted Answer

We do not offer refunds for our virtual products once you have purchased them. For more details, please visit our Terms of Use and Privacy Policy pages.

Question 18

How do I request my medical information?

Accepted Answer

-Please complete our Information Request Form, and we will mail you your information within 5 business days.

Question 19

Is there a way for me to try out some of the classes before I subscribe or buy a Package?

Accepted Answer

Yes! We have selected some classes for you to try for free, they can be found at https://www.exerciseforbrainchange.org/want-to-try-live/

Frequently Asked Questions

Devices & Technology

Memberships